Bob Slydel: "What you do at Initech is, you take the specifications from the customers and you bring them down to the software engineers."
Smykowski: "Yes. Y--Yes. That's-- That's right."
Bob Porter: "Well, then I just have to ask, why couldn't the customers just take them directly to the-- to the software people, huh?"
Smykowski: "Well, I'll tell you why. Uh, because... engineers are not good at dealing with customers."